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GATCE 🇹🇿 NECTA ✓ Official NECTA answers

General Studies · Paper 1 · 2004

27 questions

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Questions (27)

Section A

1. 4 marks

State four reasons why communication policies are important in an organization.

(none) State four reasons why communication policies are important in an organization. 4 mk

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2. 4 marks

Mention four ways poor time management can affect communication in project work.

(none) Mention four ways poor time management can affect communication in project work. 4 mk

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3. 4 marks

Give four characteristics of an effective team meeting.

(none) Give four characteristics of an effective team meeting. 4 mk

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4. 4 marks

State four benefits of keeping accurate records of official correspondence.

(none) State four benefits of keeping accurate records of official correspondence. 4 mk

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5. 4 marks

Mention four ways non-verbal cues can contradict spoken words.

(none) Mention four ways non-verbal cues can contradict spoken words. 4 mk

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6. 4 marks

Give four advantages of using visual aids in public speaking.

(none) Give four advantages of using visual aids in public speaking. 4 mk

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7. 4 marks

State four challenges of implementing a feedback system in a large organization.

(none) State four challenges of implementing a feedback system in a large organization. 4 mk

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8. 4 marks

Mention four qualities of a good spokesperson in a crisis.

(none) Mention four qualities of a good spokesperson in a crisis. 4 mk

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9. 4 marks

Give four reasons why proper channel selection is important in message delivery.

(none) Give four reasons why proper channel selection is important in message delivery. 4 mk

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Section B

10. 15 marks

Your company has experienced multiple delays because information from the design department reaches the production team too late. As a communication officer, explain five measures you would introduce to improve speed and accuracy of information flow between these departments.

(none) As a communication officer, explain five measures you would introduce to improve speed and accuracy of information flow between the design and production departments. 15 mk

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11. 15 marks

In a multinational organization, cultural misunderstandings are causing tension between teams. Describe five strategies you would use to improve cross-cultural communication and cooperation among employees.

(none) Describe five strategies you would use to improve cross-cultural communication and cooperation among employees in a multinational organization. 15 mk

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Section C

12. 24 marks

With examples, discuss six ways poor communication can affect an organization’s public image, and suggest six solutions to address these challenges.

(a) Discuss six ways poor communication can affect an organization’s public image, with examples. 12 mk
(none) Suggest six solutions to address the challenges of poor communication affecting an organization's public image. 12 mk
(b) Suggest six solutions to address the challenges of poor communication affecting an organization's public image. 12 mk

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13. 24 marks

Imagine you are the chairperson of a school board meeting to address parents’ concerns about rising fees. Prepare a 250-word opening statement that explains the situation while seeking cooperation and understanding from the parents.

(none) Prepare a 250-word opening statement as the chairperson of a school board meeting addressing parents’ concerns about rising fees, explaining the situation and seeking cooperation and understanding. 24 mk

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14. 24 marks

“Face-to-face communication is superior to digital communication in building trust among colleagues.” Using six points for each side, argue for and against this statement.

(a) Argue for the statement: 'Face-to-face communication is superior to digital communication in building trust among colleagues.' (6 points) 12 mk
(b) Argue against the statement: 'Face-to-face communication is superior to digital communication in building trust among colleagues.' (6 points) 12 mk

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15. 24 marks

You have been asked to develop a six-point action plan to train junior staff on effective workplace communication, with two sub-points under each main point.

(none) Develop a six-point action plan to train junior staff on effective workplace communication, including two sub-points under each main point. 24 mk

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