State four barriers to effective listening in face-to-face communication.

1. State four barriers to effective listening in face-to-face communication. (4 mk)

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Give four advantages of using visual aids during a presentation.

1. Give four advantages of using visual aids during a presentation. (4 mk)

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List four functions of a notice in workplace communication.

1. List four functions of a notice in workplace communication. (4 mk)

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State four disadvantages of using telephone communication.

1. State four disadvantages of using telephone communication. (4 mk)

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Give four qualities of a good public speaker.

1. Give four qualities of a good public speaker. (4 mk)

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State four roles of a chairperson in a meeting.

1. State four roles of a chairperson in a meeting. (4 mk)

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List four purposes of a report in an organization.

1. List four purposes of a report in an organization. (4 mk)

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Mention four factors to consider when choosing a medium of communication.

1. Mention four factors to consider when choosing a medium of communication. (4 mk)

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State four uses of memos in office communication.

1. State four uses of memos in office communication. (4 mk)

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You have been appointed as a team leader in a project involving people from different departments. Some members are reluctant to share progress updates, which slows down decision-making. Explain five strategies you would use to improve openness and information sharing among team members.

1. Explain five strategies you would use to improve openness and information sharing among team members. (10 mk)

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In a large company, complaints have been received about delays in responding to customers’ emails. As the newly appointed communication officer, outline five measures you would put in place to ensure prompt responses without compromising the quality of communication.

1. Outline five measures you would put in place to ensure prompt responses without compromising the quality of communication. (10 mk)

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In recent years, organizations have increasingly adopted virtual meetings instead of physical ones. Discuss six advantages and six disadvantages of holding virtual meetings.

1. Discuss six advantages of holding virtual meetings. (12 mk)
2. Discuss six disadvantages of holding virtual meetings. (12 mk)

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Imagine your organization is preparing to launch a new community outreach program. You have been tasked to write a persuasive speech to encourage local leaders to support and participate in the program. Present the speech in about 250 words.

1. Present a persuasive speech to encourage local leaders to support and participate in the community outreach program (about 250 words). (24 mk)

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Some managers believe that face-to-face communication is always more effective than written communication. Using six points for each side, argue both for and against this statement.

1. Argue for the statement that face-to-face communication is always more effective than written communication (six points). (12 mk)
2. Argue against the statement that face-to-face communication is always more effective than written communication (six points). (12 mk)

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As a communication consultant, you are asked to train new employees on “The Role of Non-verbal Communication in Customer Service.” Prepare a detailed training outline with six main points and sub-points.

1. Prepare a detailed training outline with six main points and sub-points on 'The Role of Non-verbal Communication in Customer Service.' (24 mk)

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